RETURN POLICY

For health and safety reasons, Peoplecare Eyes Online can’t offer a refund or exchange for any open boxes. You should always check your order before opening it.

I accidentally ordered the wrong lenses
If you’ve accidentally ordered the wrong lenses or prescription and haven’t opened the boxes, we can exchange them for the right lenses. Please keep in mind that this will need to be done within 30 days. Give us a call on 1300 018 137 or email info@peoplecareeyes.com.au for more info.

I was sent lenses that are different to what I ordered
If you’ve been sent something that’s different to what you ordered, give us a call on 1300 018 137 or email info@peoplecareeyes.com.au and we’ll check the order for you. Please make sure you’ve got your customer reference number handy.

I’ve changed my mind/my prescription has changed
If you change your mind within 30 days and the boxes are unopened and in good condition, we can usually offer a refund. Please give us a call on 1300 018 137 or email info@peoplecareeyes.com.au if you’d like a refund on your order. Please keep in mind that you might not get a refund if you return your order without getting in touch with us first.

Prescription Eyewear Return Policy:
Due to the custom-made nature of prescription eyewear, we typically cannot offer a refund or exchange unless the glasses are faulty. The best way to find a suitable frame is to measure a current frame that you have, and to browse the frames on the site to find a near-match. If you have a current frame you like and would like assistance finding a new frame, you can email us a photo of the frames with its model number and we can try to help.

Sunglasses Return Policy:
Non-prescription sunglasses can be returned for a refund or exchange within 30 days if they are in re-sellable condition with all packaging and inserts intact. The customer is responsible for the cost of return postage. Refunds will be issued minus the initial shipping fee.