COMMON LENS FAQ

Why should I order my lenses from Peoplecare Eyes Online instead of my optometrist?
The lenses you order from us are exactly the same as the ones you get from your optometrist.
Our lenses are from TGA approved providers in Australia, and are delivered straight to your door!

Which lenses should I order?
Everyone’s eyes are different, so Peoplecare Eyes Online can’t tell you which lenses are right for you. Your optometrist is the only person who can make sure you get the right lens for your eyes, and once you’ve got a script from your optometrist, you can order from our online store.

Do I need my prescription to order?
Yes. To order from Peoplecare Eyes Online, you’ll need a current prescription from your optometrist. Prescriptions are valid for 2 years, and it’s important to have your eyes checked regularly to keep them healthy. You should also have proper care instructions from your optometrist, and if you ever experience redness or discomfort, get in touch with your optometrist straight away.

If you know your prescription but don’t have it with you, you can still order your lenses online, but please keep in mind that Peoplecare Eyes Online can’t be responsible for any problems that come from having the wrong or non-prescribed lenses.

How do I read my prescription?
Lens prescriptions can be tricky. Here’s what the codes mean:

  • OD is your right eye
  • OS is your left eye
  • Power and SPH are the same values

You might also see info about your cylinder (CYL), axis, base curve (BC) and diameter (DIA). All you need to do with these is pick the right number from the drop-down boxes on the ordering page. If you’ve got any questions about your prescription when you’re ordering, please give us a call on 1300 018 137.

Can I use the prescription for my glasses to order contact lenses?
No, prescriptions for glasses and contact lenses are very different. Please see your optometrist to get the right prescription for contact lenses.

What is a PD and how do I measure it?
PD means Pupillary Distance and is the distance between the centre of one pupil and the other. Your glasses are made using your PD so that you get the best vision possible through your lenses. Once you’re an adult your PD won’t change, so you don’t have to measure your PD each time you get new glasses.

If your PD isn’t listed on your prescription, you can ask to have it measured at any optometrist, or your previous optometrist might have your measurements. You can also try measuring your PD yourself, but please keep in mind that it might not be as accurate as having it measured at an optometrist.

Measuring your own PD (Pupillary Distance)
This should be done with your glasses off. If you’re finding it hard to read your ruler, try using a magnifying mirror.

1.  Looking into a mirror, hold a ruler against the bridge of your nose
2.  Close your left eye and line up ‘0’ on the ruler with the centre of your right pupil
3.  Without moving your head or the ruler, open your left eye, close your right eye and note down the number in      millimetres that lines up with the centre of your left pupil. This is your PD.

I just want coloured lenses with no prescription, do I still need to see my optometrist?
We’d recommend you see your optometrist, even if you’re not getting prescription lenses.
Lenses are all individual and it’s important to make sure you’re getting the right ones for your eyes.